מדיניות פרטיות

Privacy Policy (English)

Effective Date: January 1, 2025

1. Introduction

Thermotek - Smart Restoration (hereinafter: "the Company" or "We") respects your privacy and is committed to protecting your personal information. This policy details how we collect, use, store, and protect your personal information.

2. Information We Collect

2.1 Personal Information You Provide:

• Full name
• Phone number
• Email address
• Home/Project address
• Messages sent through contact forms
• Photos uploaded voluntarily

2.2 Automatically Collected Information:

• IP Address - Unique identifier of your device
• Browser and Operating System
• Pages viewed and time spent on site
• Traffic source (how you found our website)
• Cookie data - See Section 4 for details

3. How We Use Your Information

We use the information we collect for the following purposes:

1. Service Delivery - Responding to inquiries and providing quotes
2. Website Improvement - Understanding usage patterns and improving user experience
3. Advertising and Marketing - Displaying relevant ads on social networks and other websites
4. Research and Analysis - Improving our services and products
5. Legal Compliance - In accordance with Israeli law requirements

4. Cookies

We use cookies to:

• Save your preferences and settings
• Understand how you use the website
• Display personalized content
• Measure advertising effectiveness

5. Third-Party Services

Our website uses third-party services detailed below:

5.1 Google (Google Ads, Google Analytics)

• Purpose: Conversion tracking, performance measurement, ad optimization
• Information collected: Usage data, IP address, ad click information
• Links:
  • Google Privacy Policy
  • How Google uses information from sites using Google services

5.2 Meta (Facebook Pixel)

• Purpose: User activity tracking, conversion measurement, audience creation for advertising
• Information collected: Website usage data, actions performed
• Links:
  • Meta Privacy Policy
  • Meta Cookie Policy

6. Information Sharing with Third Parties

We do not sell, rent, or share your personal information with third parties, except:

• Authorized service providers: Those providing services on our behalf (hosting, CRM systems)
• Legal requirement: When required by law or court order
• Rights protection: To protect the company, users, or the public

7. Data Retention and Security

• Encryption: All sensitive information is encrypted using SSL/TLS
• Limited access: Only authorized employees who need the information for service maintenance
• Security controls: Advanced protection systems against intrusion
• Regular backups: Data stored securely and backed up
• Retention period: Up to 7 years (in accordance with legal requirements)

8. Your Rights (Israeli Privacy Protection Law, 1981)

In accordance with Israeli privacy law, you have the following rights:

1. Right to Know - About the existence of personal information about you
2. Right to Access - To view your personal information
3. Right to Correct - To correct inaccurate or outdated information
4. Right to Delete - To request deletion of information (subject to legal restrictions)
5. Right to Restrict Processing - To limit how your information is used

9. Targeted Advertising

We use your information to display personalized ads on:

• Google Ads
• Meta Ads (Facebook & Instagram)
• Other advertising networks

10. Children's Privacy

Our website is intended for ages 18 and above. We do not knowingly collect information from children under 18.

11. Policy Changes

We may update this policy from time to time. Substantive changes will be published on the website and sent to your email address (if registered).

12. Contact Us

13. Data Protection Officer

For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer:

Phone: 052-3571250

Subject: Privacy Rights Request

14. International Data Transfers

Your information may be transferred to and processed in countries other than Israel. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

15. GDPR Compliance (for EU residents)

If you are a resident of the European Union, you also have rights under the General Data Protection Regulation (GDPR):

• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Last Updated: January 1, 2025